Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Billing address, payment method details (processed securely by our payment partners)
• Account Information: Username, password (encrypted), purchase history, preferences
• Communications: Records of your communications with us via WhatsApp, email, or phone

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referring website
• Location Data: General location based on IP address for shipping estimates

2. How We Use Your Information

We use the information we collect for the following purposes:

1. Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
2. Communication: To respond to your inquiries, send service-related announcements, and provide updates about your orders
3. Personalization: To customize your shopping experience and recommend products you may like
4. Marketing: With your consent, to send promotional emails about new products, special offers, or other information
5. Improvement: To analyze website usage and improve our website, products, and services
6. Security: To detect and prevent fraud, unauthorized transactions, and other illegal activities
7. Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, processing payments, delivering orders, or conducting business
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: When you explicitly consent to the sharing of your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Limited access to personal information to authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can do this by:

• Logging into your account (if you have one)
• Contacting us directly via email or phone

Marketing Communications

You can opt-out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us and requesting to be removed from marketing lists

Data Deletion

You may request deletion of your personal information, subject to certain legal obligations we may have to retain data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your browsing experience
• Deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from your country's laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.