Hassle-free returns and quick refunds. Your satisfaction is our priority.
7-Day Return Window | Easy Exchange Options
| Condition | Return Window | Return Charges | Refund Timeline | Exchange Option | Status |
|---|---|---|---|---|---|
| Defective/Damaged Product | 7 days | FREE | 2-3 days | Yes | Eligible |
| Wrong Product Delivered | 7 days | FREE | 2-3 days | Yes | Eligible |
| Size Doesn't Fit | 7 days | ₹99 | 5-7 days | Yes | Conditional |
| Changed Mind | 7 days | ₹149 | 5-7 days | No | Conditional |
| Used/Worn Product | N/A | N/A | N/A | No | Not Eligible |
| Without Original Packaging | N/A | N/A | N/A | No | Not Eligible |
Note: All returns must be initiated within 7 days of delivery. Products must be in original condition with tags, packaging, and invoice. Refunds are processed to the original payment method.
Contact us via WhatsApp, email, or phone within 7 days of delivery
Pack item securely with original tags, packaging, and invoice copy
We arrange pickup from your address (or you can drop at courier)
Get refund within 2-7 days after quality check
You contact us and initiate the return process. We provide return instructions and pickup details.
Our courier partner picks up the package from your address or you drop it at the nearest service point.
Package travels to our warehouse and undergoes quality inspection upon arrival.
Once approved, refund is initiated to your original payment method. Processing time depends on your bank.
Refunds are processed to the original payment method used during purchase:
If you need a different size or color, we offer easy exchange options:
| Exchange Type | Timeframe | Charges | Process |
|---|---|---|---|
| Size Exchange | 7 days from delivery | ₹99 (Free if our fault) | Return + New shipment |
| Color Exchange | 7 days from delivery | ₹99 | Return + New shipment |
| Different Product | 7 days from delivery | Price difference + ₹99 | Return + New order |
Exchange Process: For exchanges, we ship the replacement product once the return is approved. For out-of-stock items, we'll issue a refund or offer alternative options.
For hygiene and quality reasons, the following cannot be returned:
| Category | Items | Reason | Exception |
|---|---|---|---|
| Personalized Items | Customized shoes, monogrammed items | Made to order | If defective |
| Intimate Wear | Shoe insoles, socks (if included) | Hygiene reasons | Unopened & sealed |
| Clearance/Sale Items | Items marked "Final Sale" | Clearance pricing | If defective |
| Gift Cards/Vouchers | All gift cards and vouchers | As per terms | None |
| Used/Worn Items | Shoes with signs of wear | Quality assurance | None |
We take full responsibility for any manufacturing defects or damage during shipping:
Defects Covered: Manufacturing flaws, stitching issues, sole separation, color bleeding, wrong size labeling, missing parts/accessories.
Choose your preferred method to start the return process:
Have your order number and product details ready for faster processing.
You have 7 days from the date of delivery to initiate a return. The product must be received by us within 14 days of delivery. Please contact us as soon as possible if you need to return an item.
For returns to be accepted, products must be:
Return charges vary:
Refund timelines:
Yes, you can exchange for a different product. The process is:
Contact our support team for assistance with exchanges.
If you receive a wrong or damaged product:
Currently, we don't offer instant refunds. All refunds go through a verification process to ensure:
This process protects both you and us. However, we strive to process refunds as quickly as possible once the return is approved.
Our returns team is here to assist you:
Returns Helpline: +91 84465 54432 (10 AM - 7 PM)
WhatsApp Returns: Click to Chat
Email: returns@trendshoemart.shop
Response Time: Within 2 hours during business hours
Please have your order number ready when contacting us for faster service.