Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Website" refers to Trend Shoe Mart's online platform available at www.trendshoemart.shop
• "We", "Us", "Our" refers to Trend Shoe Mart and its affiliates
• "You", "User", "Customer" refers to any person accessing or using our website
• "Products" refers to footwear and related items available for purchase on our website
• "Order" refers to a request placed by you to purchase products from us
• "Content" refers to text, images, videos, logos, and other materials on our website

2. Acceptance of Terms

By accessing, browsing, or using our website, you acknowledge that:

1. You have read, understood, and agree to be bound by these Terms and Conditions
2. You are at least 18 years of age or accessing the website under parental supervision
3. You have the legal authority to enter into binding agreements
4. You agree to comply with all applicable laws and regulations

3. Account Registration

3.1 Account Creation

To place orders or access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Termination

We reserve the right to:

• Suspend or terminate your account if you violate these Terms
• Remove or edit content at our sole discretion
• Refuse service to anyone for any reason at any time

4. Products and Pricing

4.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

• Product colors may vary slightly due to monitor settings
• We reserve the right to modify product specifications without prior notice
• Products are subject to availability
• We may discontinue products at any time

4.2 Pricing

All prices are displayed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.

• Prices are subject to change without notice
• Sale prices are valid for the specified period only
• Errors in pricing may be corrected even after order confirmation
• Additional shipping charges may apply based on location

5. Order Process

5.1 Order Placement

You can place orders through:

• Our website shopping cart
• WhatsApp ordering
• Phone orders
• Email orders

5.2 Order Confirmation

After placing an order:

1. You will receive an order confirmation email/SMS
2. This confirmation does not guarantee order acceptance
3. We reserve the right to cancel any order before shipment
4. We may require additional verification for certain orders

5.3 Order Cancellation

You may cancel your order:

• Before shipment: Full refund within 24 hours
• After shipment: Subject to return policy
• Cancellation requests must be made via email or phone

6. Payment Terms

6.1 Payment Methods

We accept the following payment methods:

6.2 Payment Security

We use industry-standard encryption to protect your payment information. However, we are not responsible for:

• Issues with payment gateways or banks
• Fraudulent transactions if you share your credentials
• Technical issues beyond our control

7. Shipping and Delivery

7.1 Shipping Policy

We ship throughout India using reputable courier partners. Delivery times are estimates and may vary due to:

• Location and accessibility
• Weather conditions
• Customs clearance (if applicable)
• Public holidays

7.2 Delivery Process

Upon delivery:

1. Please inspect the package before accepting
2. Refuse delivery if package is damaged
3. Sign only after verifying contents
4. Contact us immediately for any issues

8. Returns and Refunds

8.1 Return Policy

You may return products within 7 days of delivery if:

• Product is defective or damaged
• Wrong product was shipped
• Size doesn't fit (subject to conditions)
• Product is unused with original tags

8.2 Non-Returnable Items

The following cannot be returned:

• Personalized or customized products
• Products without original packaging
• Used or worn items
• Sale/clearance items unless defective

8.3 Refund Process

Refunds are processed within 7-10 business days after:

1. We receive and inspect the returned item
2. All conditions are verified
3. Return is approved by our team

9. Intellectual Property

9.1 Ownership

All content on our website, including:

• Logos, trademarks, and brand names
• Product designs and images
• Website design and layout
• Text content and descriptions

are the property of Trend Shoe Mart or our licensors and are protected by intellectual property laws.

9.2 Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks without written consent
• Reverse engineer any part of our website
• Use automated systems to access our website

10. User Conduct

You agree not to:

• Use our website for any illegal purpose
• Upload viruses or malicious code
• Attempt to gain unauthorized access
• Interfere with website security
• Submit false or misleading information
• Harass other users or our staff
• Use our website to compete with us

11. Limitation of Liability

12. Dispute Resolution

12.1 Informal Resolution

We encourage you to contact us first to resolve any disputes:

1. Email: resolution@trendshoemart.shop
2. Phone: +91 84465 54432
3. Registered Address: Shop no 25, pakitwala blog, 12/38, Kurla W Sta Rd, Kurla, Mumbai, Maharashtra 400070

12.2 Arbitration

If informal resolution fails, disputes shall be settled through arbitration in Mumbai, India, in accordance with the Arbitration and Conciliation Act, 1996.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes constitutes acceptance of the modified Terms.

15. Contact Information